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A Student's Submission:
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| 1. The Topic |
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You are the owner of a very busy coffee shop. One of your staff members, named Neil, gets into an argument with a customer. The argument started when the customer accused Neil of not giving her the correct amount of change. Until now Neil has been a very good worker. As Neil's boss how would you handle this situation?
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| 2. The Student's entry |
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As Neil's boss I would apologize to the customer and then give them their correct change .
I would probaly hope that they didn't get very angry and call head office.
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