You are the owner of a very busy coffee shop. One of your staff members, named Neil, gets into an argument with a customer. The argument started when the customer accused Neil of not giving her the correct amount of change. Until now Neil has been a very good worker. As Neil's boss how would you handle this situation?
Anyway the boss apologizes for the customer and follows her demand.
The boss has to advice to Neil not to make an argument with customers.
Neil should inform to the..... more
As an expendable employee, Niel must be severly punished. In order to make an example of him, and instill fear in the other workers, I would fire him in front of the other sta..... more
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